![]() ![]() If you used your email address to verify your account, you'll receive an email with a password reset link. Input your phone number, email address, or user ID, then select Continue.On the sign-in page, click I forgot my user ID or Password.Let's start with resetting your password: Then, here are some troubleshooting steps to help you sign in again with your email address in QBO. To fix this, you may need to cancel that company. Possibly, that you've created a new company under your login credentials. In QuickBooks Online (QBO), one user ID is equivalent to one account. If you have other QuickBooks questions or concerns that needs immediate attention, please let me know in the comment below. Please provide the investigation number INV-50636 to our representatives. Once done, select Call us or Get a callback option.From there, select the Contact Us button and enter your concern in the description box.Click the (?) Help icon in the upper right-hand corner of the Dashboard.If you can't reach us during this time, you can request a callback so you won't have to wait on the line. Our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. To add your account to the notification list, please contact our Support Team. Our team will send live updates about the status of the investigation through email. While we haven’t resolved this unexpected behavior yet, you must request to add your account to our notification update.Īlthough this is being actively looked into, we do not have an ETA for resolution at this time. Our engineers are aware of this and the fix is being prioritized and investigated. In the meantime, if you're getting an error "There's an issue on our end, we're working on it" , this is currently an ongoing issue. If you can, kindly attach the file again for me to check. See this link to learn more: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and moreĪlso, I'm unable to see the error message attached in your post. Once done, you will receive an invitation to access your employee records under the new employer's account. Press Edit employee then fill out the Email field in the Personal info section.Click the employee you need to resend the invitation to.Go to the Payroll menu, and select Employees.Just in case, I'll be adding these steps for them to invite you: ![]() Every QuickBooks Payroll account will require a separate login for employees. Thanks for posting here again, order for you to access your new employer's payroll data, you must have them invite you to their Workforce account. I want to make sure you're able to get back to running your business, so let me know how it goes. Remember, I'm only a comment away if you need anything else. Here's a link that can help you get in touch with them: I recommend contacting QuickBooks Workforce if the email is correct. Afterward, you can look into this article for additional information about viewing pay stubs in Workforce. If it's not the same, I'd suggest changing the email address. In the "Personal Info" section, ensure the email address is correct and the same one that they are using.Find the employee and then click on them.The email she's using to log into Workforce needs to be the same as the one you have on file in your account. Let's make sure of a few pieces of information that needs to be matching in order for her to view the pay stubs efficiently. Good Evening, work together and get this resolved. ![]()
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